All items are automatically insured to the full invoice value by us.
In the event that goods arrive to you damaged then it must be reported to us immediately by emailing damage@autofficinaparts.co.uk
Any damage claims must be sent to damage@autofficinaparts.co.uk and accompanied by clear photos of the parts, packaging/the box it arrived in and any packaging surrounding the parts.
We would also need an accurate description of the damage with pictures and which courier delivered the package, the time of delivery and any tracking numbers that have been assigned and if there is any evidence of how the parts became damaged.
Upon receipt of these details, we will organise replacement parts to be despatched out as soon as possible. In the event of this part not being available we will refund your money for the goods. We will arrange collection of the damage part where/if possible.
