All goods sold from stock to consumers can be returned within 14 days of the delivery date, they have not been used in anyway and are in the same condition as they were despatched. Shipping fees will only be refunded at the basic delivery charge. Refunds will be issued to the original payment method.
All special order parts are Goods not normally held in stock by us and are therefore ordered specifically as per your request are classed as Special Orders. All Special Orders are non-refundable except at our sole discretion. We reserve the right to apply a handling charge fee up to 50% of the price of the Special Order, which shall be deducted from any refund due
Subject to the same terms as above, all Electrical Parts/ECU’s/Modules/Sensors can only be returned if still in unopened and sealed packaging. If the seals have been opened we are unable to returned unless they are covered by the manufacturer’s warranty, if valid and in date.
All return requests must be sent in writing within 14 days of the delivery date to returns@autofficinaparts.co.uk and then a further 14 days is allowed for the goods to reach our warehouse.
We reserve the right to accept or reject at our discretion any returns outside of this period.
All goods must be accompanied by a completed returns form, which will be provided by us, by emailing returns@autofficinaparts.co.uk it is your responsibility to cover all and any return delivery fees and for the goods to be insured for the relevant amount. We will not be liable for items returned to us damaged in transit.
Return Address:
Autofficina Parts Limited (Returns)
5 Ruxley Lane
Ewell
Surrey
KT19 0JB
United Kingdom
44 (0)208 391 0002
All special order parts are Goods not normally held in stock by us and are therefore ordered specifically as per your request are classed as Special Orders. All Special Orders are non-refundable except at our sole discretion. We reserve the right to apply a handling charge fee up to 50% of the price of the Special Order, which shall be deducted from any refund due
Under the Distance Selling Regulations you have the right to cancel your order any time before dispatch, or within 14 days of receiving your goods. Please contact returns@autofficinaparts.co.uk if you wish to cancel your order. If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned unopened and you must take reasonable care to ensure they are not damaged in transit. Items made to order, tried or “tested or materials cut to customers’ requirements, are not returnable in any circumstances.
